Refund policy
Refund Policy
Returns at a glance
- New items (New/Sealed, New with Tags, New without Tags): returnable within 7 days of delivery.
- Open box, like-new and pre-owned items: final sale.
- Every designer item is covered by our Authenticity Guarantee, whatever its condition.
The condition of every item is listed on its product page. See our Condition Guide for what each condition means.
New items: 7-day returns
You can return a new item within 7 days of the delivery date. To qualify, it must be unused and in the same condition you received it, with any tags attached and in its original packaging. For hygiene reasons, personal-care items (shavers, trimmers, oral care, hair tools, skincare and similar) must also be unopened.
Open box and pre-owned items: final sale
Open box, like-new and pre-owned items are priced to reflect their condition and cannot be returned or exchanged. We photograph and describe each one carefully so you know exactly what you are getting.
If something is wrong with your order
If any item, including a final-sale item, arrives damaged, is the wrong item, or is significantly different from its listing, email us within 7 days of delivery with your order number and photos. We will make it right with a replacement or a full refund, including shipping.
How to start a return
- Email tribblestreasures@gmail.com within 7 days of delivery with your order number and the item you want to return.
- We will reply with return instructions. Please do not send items back without contacting us first.
- Return shipping is paid by the buyer, unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will refund the item price to your original payment method. Original shipping charges are not refunded unless the return is due to our error. Your bank may take a few business days to post the refund.